{"id":28209,"date":"2023-01-24T11:21:02","date_gmt":"2023-01-24T11:21:02","guid":{"rendered":"https:\/\/www.battleface.com\/partner-insights\/how-robin-assist-can-support-your-business\/"},"modified":"2024-08-22T14:46:30","modified_gmt":"2024-08-22T14:46:30","slug":"how-robin-assist-can-support-your-business","status":"publish","type":"partner-insights","link":"https:\/\/rebrand2.bfstagesite.com\/en-int\/partner-insights\/how-robin-assist-can-support-your-business\/","title":{"rendered":"Here\u00e2\u20ac\u2122s why Platform as a Service (PaaS) is transforming travel insurance"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The last thing we needed was another<\/i> acronym, right?<\/h2>

But if you can tolerate a few more letters in the alphabet soup that is tech-jargon, you\u2019ll soon discover that the platform-as-a-service model (or PaaS<\/i>) represents a sea change in how travel insurance can operate across the entire industry.<\/h3>

Why? Because being able to shape your customer\u2019s journey from first contact to claim settlement – while being as \u2018hands off\u2019 as you\u2019re comfortable with – frees up your resources to focus on your brand, growth, and wider business goals.<\/p>

Third-party administration isn\u2019t cutting it<\/h4>

So what, you might say? Outsourcing has existed since the dawn of commerce and is a familiar choice for travel insurers keen to avoid the juggling act of offering every service in-house. The reality, of course, is that traditional third-party administration (TPA) has struggled to keep up with the times.

Automated customer service, claims management still rooted in the pre-digital age, a lack of global connectivity, poor integration into your primary platform; is it any surprise that a customer\u2019s goodwill begins to evaporate as soon as they\u2019re funnelled into one-size-fits-all processes?<\/span><\/p>

Putting your customers in safe hands<\/h4>

PaaS allows you to pick and choose the scope of support to deliver fundamental services such as customer support, claims handling, emergency medical evacuation and travel assistance, and much more.\u00a0<\/span><\/p>

It allows the most tech-dependent aspects of your business to be handled by teams who live and breathe just that, and it puts your customers in the hands of industry veterans who measure their successes through glowing Trustpilot reviews.<\/p>

And that\u2019s why battleface was so keen to move into this space.<\/p>

Robin offers a one-stop shop for assistance and claims services<\/h4>

When we launched Robin Assist in January 2023, it provided an exciting new avenue for insurance carriers, brokers, managing general agents (MGAs) and self-insured enterprise partners.<\/p>

By offering multi-lingual 24\/7 customer support, claims handling, emergency medical evacuation and travel assistance, and medical case management, Robin represents a one-stop shop for the travel insurance industry. And with access to our global medical and cost-containment networks as well as the ability to issue immediate payments in more than 140 currencies, it is one that has an extraordinary reach.<\/p>

Curious about how Robin Assist can support your business and its goals? Learn more here.<\/a><\/u><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":9243,"template":"","partner-insight-category":[121],"partner-insight-tag":[137,142,138],"class_list":["post-28209","partner-insights","type-partner-insights","status-publish","has-post-thumbnail","hentry","partner-insight-category-international","partner-insight-tag-partnering-with-battleface","partner-insight-tag-platform-as-a-service-model-paas","partner-insight-tag-robin-assist"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/rebrand2.bfstagesite.com\/en-int\/wp-json\/wp\/v2\/partner-insights\/28209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rebrand2.bfstagesite.com\/en-int\/wp-json\/wp\/v2\/partner-insights"}],"about":[{"href":"https:\/\/rebrand2.bfstagesite.com\/en-int\/wp-json\/wp\/v2\/types\/partner-insights"}],"version-history":[{"count":4,"href":"https:\/\/rebrand2.bfstagesite.com\/en-int\/wp-json\/wp\/v2\/partner-insights\/28209\/revisions"}],"predecessor-version":[{"id":32211,"href":"https:\/\/rebrand2.bfstagesite.com\/en-int\/wp-json\/wp\/v2\/partner-insights\/28209\/revisions\/32211"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rebrand2.bfstagesite.com\/en-int\/wp-json\/wp\/v2\/media\/9243"}],"wp:attachment":[{"href":"https:\/\/rebrand2.bfstagesite.com\/en-int\/wp-json\/wp\/v2\/media?parent=28209"}],"wp:term":[{"taxonomy":"partner-insight-category","embeddable":true,"href":"https:\/\/rebrand2.bfstagesite.com\/en-int\/wp-json\/wp\/v2\/partner-insight-category?post=28209"},{"taxonomy":"partner-insight-tag","embeddable":true,"href":"https:\/\/rebrand2.bfstagesite.com\/en-int\/wp-json\/wp\/v2\/partner-insight-tag?post=28209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}